Comments on: Crunch Review

By: Anonymous

Anonymous — Thu, 24 Oct 2024 16:30:16 +0000

Visitor Rating: 1 Stars

By: Anon

Anon — Tue, 13 Aug 2024 17:42:31 +0000

Echoing the same experience as ‘Cee W’ on the 12 Jan, we were also doxxed by Crunch accounting.

They published personal addresses online, one has been online for over 6 months to our horror.

We were met with complete neglect, frustration and confusion.

We’ve mentioned this is illegal and they’ve turned nasty with lots of gaslighting. They’ve not resolved the situation and have attempted to double down on the gaslighting.

Be deeply careful with Crunch they will doxx you put you at risk and behave like you’ve done something wrong to protect themselves. Disgusting.

It’s horrendous, the doxxing abuse is upheld by employees that should know better.

We’re so upset and Crunch have no interest to fix it.
What we do know, is that Crunch have put us at risk of physical harm sharing information we didn’t consent to them sharing.

They clearly don’t care about your private information and putting you in harms way.

By: Anonymous

Anonymous — Tue, 25 Jun 2024 21:30:06 +0000

Visitor Rating: 3 Stars

By: Sonja K

Sonja K — Wed, 01 May 2024 08:55:06 +0000

Shocking quality of service The quality of service has been drastically declining over the last year. I pay over £100 every month and it takes multiple emails to support to get help. My financial year ended in November and my years end accounts have still not been completed. Support doesn't read the emails you send in and just answer some general text. The bank reconcile seems to break every month too. They raised their fee every year and the service is shockingly poor quality now

By: wrBEIRqX

wrBEIRqX — Mon, 18 Mar 2024 15:57:58 +0000

Visitor Rating: 1 Stars

By: Anonymous

Anonymous — Mon, 18 Sep 2023 16:01:02 +0000

Visitor Rating: 1 Stars

By: Anonymous

Anonymous — Wed, 30 Aug 2023 20:00:46 +0000

Visitor Rating: 1 Stars

By: Zackaria Dibe

Zackaria Dibe — Wed, 30 Aug 2023 10:43:49 +0000

They only care about how much they can get out of you If you are after accountant that care about your account and setting you up for success, this isn't it Crunch's services are abysmal but if you just need the bare minimum it is somewhat decent Don't expect your loyalty to be rewarded if you ever need extra support, but expect costs to increase yearly and their service to never improve (some issues raised 5 years ago still happening, they dont support some major business banks, the user experience is awful and you almost always need to involve support to navigate their awful interface...)

By: Rob

Rob — Tue, 18 Jul 2023 23:13:22 +0000

I am sure there are many out there who have an “okay” experience with crunch.
I was tempted to join crunch, a few years back, i thought they looked progressive, everything looked new and fresh, slick website etc. At the time i had little to compare them too, as i was new to accountancy software.
I chose a limited company structure for my business, and was hoping that it would be easy to use software. It is NOT!
The software is basic and clunky. In fact it downright awful to use!
Support from crunch, is adequate id say but lacking in something. You dont always feel like you are heard. Replies to emails are slow. Support calls/emails seem to be to some young customer service assisstant, you never seem to get to an accountant to get proper advice. You just passed to “payroll ” department etc.e
Because i needed to reconcile CIS payments my subscrition went up to 165 a mth. The CIS payment part of the program sucks massively. You have raise an invoice, await payment, record the payment against the invoice, and then make a new payment to record as the CIS payment, and reconcile this against the invoice. This is massively time consuming and frustrating! The software is painful to use, and everymonth i despise paying 165 a mth for something where im doing most of the work, with little support! The CIS account has never been up to date since i started, for some reason it doens’t show the full amount.
There are other “online” accountancy partners who charge much less, and do more work for you. One such you can literally put all your invoices and receipts in an envelope and they sort it out for you! They seem to make it excessively hard to leave.
Im no karen by the way, just do your research before you jump in with crunch. Not all that glitters is gold!

By: Anonymous

Anonymous — Sat, 02 Jul 2022 19:18:17 +0000

Visitor Rating: 1 Stars